Write to us
The quickest way to reach us is email: support@invyte.dk. Every message is read by a person, not an auto-reply, and we write back as soon as we can.
From inside the app, go to Settings → Help and feedback → Contact us. It opens an email to us, already addressed.
To help us sort it out in one reply, include:
- the email address on your Invyte account
- your phone and its iOS or Android version, or your browser if you use Invyte on the web
- the app version, under Settings → About Invyte
- what you tried, what you expected, and what happened instead. A screenshot says a lot
Signing in
Invyte signs you in with Apple, Google, or a one-time code sent to your email. There's no password to forget.
If the code doesn't arrive, check your spam or promotions folder, then ask for a new one. Still locked out? Write to us from the address you signed up with, and we'll take it from there.
Payments and refunds
Upgrading an event is a one-time payment for that one event. It's never a subscription, so nothing renews.
Bought on the web? You have 14 days to change your mind and get a full refund, for any reason. Email support@invyte.dk from the address you bought with, and tell us which event.
Bought in the iOS or Android app? Apple or Google sold it, so the refund goes through them: reportaproblem.apple.com for the App Store, or your Google Play order history. Write to us too if something went wrong, and we'll help where we can.
The full details, including what happens to an event after a refund, are in our Terms.
Deleting your account
You can delete your account from inside the app, in your account settings. Can't open the app any more? Our account deletion page lets you request it by email, and spells out exactly what's removed and what stays in the events you were part of.
Privacy and your data
To see, correct, export or delete the data we hold about you, email support@invyte.dk. We answer within 30 days. Our Privacy policy lists what we collect, why, and who processes it for us.
Safety and reporting
If someone is making Invyte feel unsafe, you can block or report them from inside the app, or write to support@invyte.dk. We aim to act on objectionable content within 24 hours.
For anything involving a minor, write to safety@invyte.dk. Our Child safety standards explain what happens next. If anyone is in immediate danger, contact your local emergency services first.